- AI Integrated Learning
- Online Classes/In-Person
Developing an Effective Customer Journey Map using AI and Automation
Tap on Govt Subsidies, Pay Little or No Cash
Course ID: TGS-2023018621
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Overview
This course focuses on equipping professionals with the essential skills to design, analyze, and optimize customer journeys by leveraging modern digital tools and Artificial Intelligence (AI). Participants will learn how to map customer interactions, identify critical touchpoints and pain points, and implement data-driven strategies to enhance the overall customer experience (CX) and drive business results.
You’ll Walk Away With
This three-day course is designed for professionals aiming to gain a competitive advantage by mastering Customer Experience (CX) strategy. With 24 hours of learning (22 hours training, 2 hours assessment), this program equips you to design effective customer journey maps, understand the benefits and drawbacks of using AI and automation for personalization, and leverage consumer research techniques like persona development and empathy mapping to create more meaningful customer connections and foster loyalty.
Lesson Takeaways
- Customer Journey Mapping Fundamentals:
- Examine the core components of a customer journey map.
- Relate map components to target customers, products, and services.
- Develop a complete customer journey map.
- AI & Automation Integration:
- Enhance customer support using WhatsApp AI Chatbots.
- Manage and engage leads effectively.
- Utilize AI tools (Canva, Engages AI, ChatGPT, ActiveCampaign) for sales and marketing applications within the journey.
- Explore AI’s role in personalization and efficiency.
- Gap Analysis & Optimization:
- Analyze journey maps to identify possible gaps and friction points.
- Implement recommendations to address and close these gaps.
- Focus on improving overall customer experiences.
- Consumer Research Techniques:
- Apply techniques like persona development.
- Utilize various journey mapping methods.
- Employ empathy maps for deeper customer understanding.
- CX Strategy & Evaluation:
- Develop a cohesive Customer Experience (CX) strategy.
- Evaluate the effectiveness of proposed recommendations within the journey map.
- Assess the overall effectiveness of implemented CX strategies.
Our Lesson Flow
Course Fees
Singaporeans aged 40 & Above
- Course Fee $ 2,725
- 70% Subsidy - $ 1,750
- SSG Credits - $ 1,750
- Course Fee $ 0
Singaporeans aged below & Above
- Course Fee $ 2,725
- 50% Subsidy - $ 1,750
- SSG Credits - $ 1,750
- Course Fee $ 476
Singaporeans Permanent Resident
- Course Fee $ 2,725
- 70% Subsidy - $ 1,750
- Course Fee $ 0
Curriculum
Meet our Instructors
Charmain Tan
Founder of QuickDesk Academy and Engages.ai | Forbes 30 U30 Asia
Linda Hui-Isaac
Certified Trainer | CEO, Founder, Principal Consultant, Crown Mercado Alliance Pte Ltd
Fern Deng
Certified Trainer | Co-Founder and Life Coach, Radiant Flow
Rachel Poo
Certified ACTA ACLP Trainer/Director at Resolutions Asia
Our Students Review
Joey Ng
Had a great experience learning with professional trainer Daryl. Very insightful course and no regrets attending. A good amount of knowledge gained on AI and automation!
Meng Yao
Mason & Co Pte Ltd
The class is very insightful to me and I really get a lot of valuable knowledge, this course can better improve our current CRM system to make sure the customer have a better journey throughout our service.
Jenelle
Kenneth & Co
I was interested in learning about AI which is currently trending in the market and I found a lot of innovative solutions and tools that can help us as marketers.
Jing Hwee & Tricia
Inlingua School of Languages Pte Ltd
We can integrate AI into our processes in the school and improve what we are already doing.
Cheng Soo Yin
DSC Industrial Pte Ltd
I found AI is very useful and I will use it to nurture and follow up customers, hopefully it can lead to more sales.
FAQ(s)
For the most updated Skills Future Credit (SFC) eligibility criteria, please refer here
Please check our available training courses here.
Upon successfully meeting the course requirements (like attendance and assessment), you will be awarded a Certificate of Completion. This certificate is issued by QD Academy.
For any inquiries about QuickDesk Academy’s training courses, individuals can reach out via WhatsApp at +65 8947 4804 (text-only), email at learnerssuccess@theqdacademy.com.
Course Fee & Government Subsidies
| Singaporeans aged 40 and above | Singaporeans aged below 40 | ||
|---|---|---|---|
| Course Fee | $1,200 | Course Fee | $1,200 |
| GST (9%) | $108 | GST (9%) | $108 |
| Course Fee Total | $1,308 | Course Fee Total | $1,308 |
| 70% SSG Subsidy | ($840) | 50% SSG Subsidy | ($600) |
| Nett Fee | $468 | Nett Fee | $708 |
For more info on individual funding, you can refer to the SkillsFuture website here.
| SME-Sponsored Employee | |
|---|---|
| Course Fee | $1,200 |
| GST (9%) | $108 |
| Course Fee Total | $1,308 |
| 70% SSG Subsidy | ($840) |
| Nett Fee | $468 |
Absentee Payroll Funding for SSG-approved courses for Employers
Courses offered by SSG-appointed CET Centres and SSG-supported certifiable courses.
| Singapore Citizens and Permanent Residents | WSS-Eligible (SC's ≥ 30 or PWSNs, ≤$2.5k/month)* |
|---|---|
| $4.50 per hour, capped at $100,000 per enterprise per calendar year | 95% of hourly basic salary, capped at $13 per hour |
*PWSN: Persons with Special Needs (13+), SC: Singapore Citizens, WSS: Workfare Skills Support.
For more info on employer funding, you can refer to the SkillsFuture website here.
| Singaporeans aged 40 and above | Singaporeans aged below 40 | ||
|---|---|---|---|
| Course Fee | $1,200 | Course Fee | $1,200 |
| GST (9%) | $108 | GST (9%) | $108 |
| Course Fee Total | $1,308 | Course Fee Total | $1,308 |
| 70% SSG Subsidy | ($840) | 50% SSG Subsidy | ($600) |
| Nett Fee | $468 | Nett Fee | $708 |
Absentee Payroll Funding for SSG-approved courses for Employers
Courses offered by SSG-appointed CET Centres and SSG-supported certifiable courses.
| Singapore Citizens and Permanent Residents | WSS-Eligible (SC's ≥ 30 or PWSNs, ≤$2.5k/month)* |
|---|---|
| $4.50 per hour, capped at $100,000 per enterprise per calendar year | 95% of hourly basic salary, capped at $13 per hour |
*PWSN: Persons with Special Needs (13+), SC: Singapore Citizens, WSS: Workfare Skills Support.
For more info on employer funding, you can refer to the SkillsFuture website here.
Singaporeans aged 40 & Above
- Courese Fee $ 2,725
- 70% Subsidy - $ 1,750
- SFC Credits - $ 1,750
- Courese Fee $ 0
Singaporeans aged below & Above
- Courese Fee $ 2,725
- 50% Subsidy - $ 1,750
- SFC Credits - $ 1,750
- Courese Fee $ 476
Singaporeans Permanant Resident
- Courese Fee $ 2,725
- 70% Subsidy - $ 1,750
- Courese Fee $ 0
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