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Terms & Conditions

Definitions of Basic Terms, Rights and Restriction

In this Agreement, unless otherwise inconsistent with the context hereof

For CCP

In this Agreement, unless otherwise inconsistent with the context hereof:

  • The “Service Provider” means QUICKDESK PTE LTD (UEN 20143211Z), a company established in Singapore with a registered address at 36 Carpenter Street @the Hive Carpenter Singapore 059915;
  • The “Company” means the company entering into the Service Agreement with the Service Provider;
  • “Agreement” means this Terms and Conditions of Services Agreement, the Services Agreement Form, and annexes and any supplemental, amendments or modifications agreed in writing and signed by the Parties;
  • “Deliverables” means the deliverables to be developed, created and completed by the Service Provider and furnished to the Company pursuant to the Services Agreement, as more particularly described in the Services Agreement Form and/or the Proposal;
  • “Effective Date” means the date as set out in the Services Agreement Form;
  • “Total Fee” means the consideration to be paid by the Company to the Service Provider as set out in the Service Agreement Form;
  • “Man Day” means 8 hours/ day of work dedicated to the performance of the Services and Deliverables;
  • “Term” means the number of months commencing from the Effective Date, set out in the Service Agreement Form;
  • “Services” means the services to be provided by the Service Provider as more particularly described in the Service Agreement Form.

Words denoting the singular include the plural and vice versa. Words denoting any gender include all genders and word denoting persons include firms and corporations and vice versa.
References to Clauses and Annexes are references to the clauses of, and the annexes to, this Agreement.
The headings to the Clauses or Annexes are for convenience of reference only and shall not affect the construction of this Agreement.

1. ENGAGEMENT

  • The Company hereby agrees to engage the Service Provider to carry out the Services for the Company, subject to such changes as may be required by the Company. The Service Provider shall not be liable for non-performance of any item of the Services due to restrictions or changes on the part of the Company. At the request of the Company, the Service Provider may provide additional services on terms to be discussed in good faith and agreed in writing. The Service Provider shall assist the Company in applying for related qualifying government grant(s) but the Service Provider does not guarantee the success and approval of such government grant(s).
  • The Service Provider shall perform the Services in a timely manner and shall furnish the Company with the Deliverables within reasonable timing(s). The Service Provider shall provide the Services with due care and diligence, and shall use reasonable efforts to supervise third-party suppliers, including government ministries and agencies, in order to ensure accuracy and quality in all aspects of the Services or items being supplied. The Service Provider shall not be liable for any failure, delay or default on the part of any third party suppliers beyond the reasonable control of the Service Provider.
  • The Company warrants that all information and/or data provided to the Service Provider is true and accurate to the best of their ability. The Service Provider disclaims all liability for any losses suffered by the Company and/or any third party as a consequence of provision of inaccurate information and/or data and/or delay of provision of information and/or data by the Company to the Service Provider. Should the Company assume control of any part of the Service’s Provider’s role, the Service Provider shall not be liable for any consequences as a result.
  • Should the Service Provider be required to work with any third party service providers and/or vendors engaged by the Company, the Company agrees to procure such third party service providers’ and/or vendors’ full cooperation. The Service Provider shall not be liable for any losses suffered by the Company arising from non-performance by such third party service providers and/or vendors.
  • The Company authorizes the Service Provider to share any grant-related documents to government authorities, auditors and financial institutions, when such disclosure is required for reasons not related to marketing purposes.

2. DURATION AND PROVISION OF SERVICES

  • This Agreement shall be deemed to have come into force on the Effective Date and shall continue in full force and effect for duration of the Term, unless earlier terminated in accordance with this Agreement.
  • All timelines proposed in the Proposal for the Services and/or the Deliverables are based on estimation, on the assumption that there is no delay on the part of the Company in paying the Fee in the manner and on the timing(s) set out in the Services Agreement Form, providing the Service Provider with information and/or access, or otherwise cooperation with the Service Provider. The Service Provider shall not be liable in the event there is any delay due to unforeseen circumstances, any event of Force Majeure, or unexpected changes not within the control of the Service Provider. In case of any variation to the Services and/or Deliverables requested by the Company, including the provision of inaccurate information by the Company to the Service Provider, the Service Provider shall be entitled to adjust the timelines proposed in the Proposal without being liable for any losses suffered by the Company.
  • The Services and/or Deliverables will be executed or provided as an extension and based on the Company’s existing framework for the corresponding topic, which serves as a building block for the Services and/or Deliverables. Should the requirement for the Services and/or Deliverables be amended at the Company’s request, or due to irrelevance or inadequacy of the Company’s existing framework, the Service Provider reserves the right to amend the Proposal and/or Services and/or Deliverables. The Service Provider shall not be penalized nor be liable for any losses suffered by the Company as a consequence of such a change.
  • For projects which require external data collection, the Company would be responsible to achieve the minimum sample size that is required for statistical validity based on the best estimate of target population number at a confidence level of 90% and error margin of ±5%. The Service Provider will do its best to support the Company in achieving the minimum sample size, but is not to be penalised nor liable for any losses suffered by the Company as a consequence.

3. FEE

  • In consideration for the Service Provider’s performance of the Services, the Company shall pay the Service Provider the Fee in the manner and on the timing(s) set out in the Services Agreement Form. The performance of the Services will be carried out solely in Singapore,
  • For Deliverables that require some number of training, facilitation, presentation sessions (the “Sessions”), the Sessions be conducted by the Service Provider to the Company as described in the Proposal shall be fixed and is based on the optimal requirements for the Company. Should the Company require additional Sessions, additional fees would apply. Should the Company decide not to participate in any of the Sessions, the Company shall not be entitled to any reduction of the Fee and/or any discounts.
  • All payments to the Service Provider under this Agreement shall be by way of remittance to the Service Provider’s designated bank account. All bank charges for remittance of payments to the Service Provider shall be borne by the Company. Further, all payments shall be free from set-off, deduction or withholding (on account of tax or otherwise). If the Company shall at any time be compelled by any applicable law to withhold or deduct any tax on behalf of the Service Provider from any amount payable to the Service Provider hereunder, the amount payable to the Service Provider shall be increased to such extent that the net amount received by the Service Provider after such withholding or deduction shall equal the amount that would have been received by the Service Provider hereunder if no such withholding or deduction had been required. The Company shall promptly furnish to the Service Provider written receipts from the appropriate tax authority certifying that the payment of all applicable withholding taxes have been made.
  • Unless specified otherwise, all quotes provided by the Service Provider shall be in Singapore Dollars and amounts quoted in any additional currency are approximate only based on the currency exchange rate at time of the quote. In the event that the Service Provider agrees to payment in a currency other than Singapore Dollars, the Company shall pay such amount in that foreign currency as is necessary to ensure that the Service Provider receives the Singapore Dollar amount quoted, provided always that any variation shall not be more than 10% of the amount quoted.

4. INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY

  • The intellectual property rights in all materials provided by the Company shall belong to the Company and the Company warrants that the use of such materials by the Service Provider will not infringe the intellectual property rights or any other rights of a third party.
  • The final Deliverables created by the Service Provider for the Company pursuant to this Agreement shall belong to the Company. For the avoidance of doubt, the Service Provider shall be entitled to re-use for any other third party any ideas and/or Deliverables and/or materials which is not created using the Company intellectual property and/or rejected for implementation by the Company.
  • The Service Provider agrees to keep confidential the terms of this Agreement and all documents and materials supplied or made available to the Service Provider by the Company such as the financial and business affairs and conditions of the Company and the operations and dealings of the Company with third parties, which is (a) marked as confidential or proprietary at time of disclosure, or (b) if disclosed verbally is confirmed in writing as confidential or proprietary within two (2) business days from disclosure (hereinafter called the “Confidential Information”). However, the Service Provider may disclose such Confidential Information which (a) the Service Provider knew or possessed prior to receiving it from the Company without any obligations of confidentiality, (b) is or becomes publicly available without breach of this Agreement; (c) is obtained by the Service Provider from a third party, without any obligation to keep it confidential; or (d) is independently developed or discovered by the Service Provider and forms part of the Service Provider’s trade knowledge. Further, the Service Provider may disclose any Confidential Information if it gives the Company prior written notice and the disclosure is required by law or by lawful requirement of a competent judicial, administrative or regulatory authority, or to comply with funding arrangements of either Party or listing rules of a stock exchange. The obligations of the Service Provider under this clause shall remain in force for the duration of this Agreement and for one (1) year after the termination or expiration of this Agreement.
  • The Service Provider shall be entitled to list the Company as a client of the Service Provider and describe the Services provided in its corporate literature including website, and any publicity and marketing materials.

For Training

QuickDesk Academy Course Registration Definitions:

  • Applicant: An individual who has completed the registration for a QuickDesk Academy course but has not made the full or partial payment of the required course fees.
  • Trainee: An individual who has enrolled in a QuickDesk Academy course and has made the full or partial payment of the required course fees. Individuals sponsored by companies are also considered trainees as long as invoices for the course have been issued to the companies.

Payments:

  • Full payment of course fees to QuickDesk Academy must be received by the application closing date, as indicated on each course page. Only successful applicants, referred to as Trainees, will be granted permission to attend the course. QuickDesk Academy will communicate the application outcome to applicants in writing before the course commencement.
  • Accuracy in all entries, including billing name/entity, name of the applicant, and billing address, is crucial. Changes to invoices are strictly prohibited after generation. Any subsequent requests for modifications to items on the invoice may result in QuickDesk Academy imposing an administrative fee of $50 (subject to prevailing Goods and Services Tax).
  • Self-sponsored applicants (not company-sponsored) are required to make payments through online methods, such as PayNow/SGQR, internet banking, credit card, or debit card.
  • Both online and offline payments are acceptable for company-sponsored applications. In the case of offline payments, applicants/companies can utilize PayNow or bank transfer by following the payment instructions on the QuickDesk Academy invoice.
  • Applicants/companies are responsible for all bank charges, and QuickDesk Academy cannot be held liable for any delays in confirming registration due to insufficient information provided by the applicant/company, hindering the identification and tagging of payment to the correct course application.
  • All fees stated include prevailing GST. Trainees are responsible for bearing any applicable taxes, and all bank charges incurred must be covered by the Trainee.
  • SkillsFuture Credit (SFC) cannot be applied to cover course withdrawal charges. Applicants are advised to refer to the terms and conditions for SFC on the SkillsFuture website if considering the use of SFC for course payments.
  • Applicants are to note that the fees for courses subsidized by SkillsFuture Singapore (SSG) are net of the subsidy, and only apply to Singapore Citizens, Permanent Residents and Long Term Visit Pass Plus (LTVP+) Holders, and are contingent upon:
  • attaining a minimum 75% training attendance** and
  • passing the associated assessment during the course (i.e., attainment of certification).
  • A Trainee is deemed not to have completed the CET course if the Trainee did not achieve either clause 10.a and/or clause 10.b. In such cases, QuickDesk Academy will reserve the sole right not to award the Trainee with any course certificate.
  • Furthermore, if the Trainee completed the training but failed to pay up the net course fees (i.e., full course less applicable SSG course fee grant), QuickDesk Academy will recover the relevant course fees from the Trainee (and/or their sponsoring organizations where applicable), including reserving the right to blacklist the Trainee from attending future courses offered by QuickDesk Academy.

Course Withdrawal/Cancellation:

  • No deferrals, switches, replacements, or transfers are allowed once the application is successful and confirmed by QuickDesk Academy.
  • For course withdrawal, the Trainee is required to inform QuickDesk Academy via email at trainings@quickdesk.io. Whether the course has SSG funding or not, the Trainee (and/or their sponsoring organizations if applicable) will be responsible for withdrawal charges based on the notice period provided to QuickDesk Academy.
  • Withdrawal charges apply based on the notice period:
    • More than 14 days before the course: No charge
    • 7 – 14 days before the course: 50% of net course fee payable
    • Less than 7 days from the course: 100% of net course fee payable
  • Withdrawals are prohibited once the course has commenced. Failure to attend without prior notification will be treated as absenteeism.
  • No refunds of course fees will be provided if a Trainee fails to complete the course, does not attend on the first day, or is absent after the course start date. Additionally, there will be no makeup lessons for classes missed by the Trainee due to personal, medical, or other reasons such as work exigencies.
  • QuickDesk Academy may cancel or change courses, notifying Trainees in advance. Full refunds will be provided for canceled courses.

Use of Personal Data:

  • QuickDesk Academy may collect, use, and disclose personal data for various purposes, including administration, marketing, and research. Applicants/Trainees may withdraw consent in writing.
  • Trainees and Applicants acknowledge that QuickDesk Academy may take photos or videos during training sessions, and such media may be used in promotional material. Consent is assumed unless Trainees/Applicants express their objection in writing.
  • For SSG-funded courses, personal data may be disclosed to SSG for surveys, audits, and other purposes deemed appropriate.

General:

  • All courses are subject to confirmation by QuickDesk Academy, which reserves the right to reject applications without assigning reasons.
  • Certificates are issued to Trainees meeting conditions including,
  • A minimum 75% training attendance**, and
  • Passing associated assessments.
  • QuickDesk Academy does not guarantee specific outcomes and is not liable for claims, losses, or damages, except in cases of negligence or misconduct.
  • These Terms & Conditions are governed by Singapore law, and disputes are under the exclusive jurisdiction of Singapore courts.

Engagement:

  • The Company hereby agrees to engage the Service Provider to carry out the Services for the Company, subject to such changes as may be required by the Company.
  • The Service Provider shall not be liable for non-performance of any item of the Services due to restrictions or changes on the part of the Company.
  • At the request of the Company, the Service Provider may provide additional services on terms to be discussed in good faith and agreed in writing.
  • The Service Provider shall assist the Company in applying for related qualifying government grant(s), but the Service Provider does not guarantee the success and approval of such government grant(s).
  • The Service Provider shall perform the Services in a timely manner and shall furnish the Company with the Deliverables within reasonable timing(s).
  • The Service Provider shall provide the Services with due care and diligence, and shall use reasonable efforts to supervise third-party suppliers, including government ministries and agencies, to ensure accuracy and quality in all aspects of the Services or items being supplied.
  • The Company warrants that all information and/or data provided to the Service Provider is true and accurate to the best of their ability.
  • The Service Provider disclaims all liability for any losses suffered by the Company and/or any third party as a consequence of the provision of inaccurate information and/or data and/or delay of provision of information and/or data by the Company to the Service Provider.
  • Should the Company assume control of any part of the Service’s Provider’s role, the Service Provider shall not be liable for any consequences as a result.
  • Should the Service Provider be required to work with any third-party service providers and/or vendors engaged by the Company,

For CRM Subscription

Please read these Terms of Service (this “Agreement”) fully and carefully before using QuickDesk Sales Solutions.

This Agreement sets forth the legally-binding terms and conditions for your use of QuickDesk Sales Solutions. By registering for and/or using the services in any manner, you agree that you have read, understand and accept this agreement and all other operating rules, policies and procedures referenced herein, each of which is incorporated herein by this reference and each of which may be updated from time to time as set forth below, to the exclusion of all other terms. You may not use the services if you do not unconditionally accept this Agreement. If you are accepting on behalf of an organization, you represent and warrant that you have the authority to do so; however, if your organization has entered into a separate contract with QuickDesk Pte Ltd covering its use of the Services, then that contract shall govern instead.

Except for certain types of disputes defined in the arbitration section below, you agree that disputes between you and QuickDesk Pte Ltd shall be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.

QuickDesk may change the Terms of Service from time to time at its sole discretion by posting a revised version of the Terms of Service on the QuickDesk website, without particular notice to you. The modified terms will become effective immediately upon posting. By continuing to use QuickDesk on and/or after the effective date of any modifications to these Terms of Service, you agree to be bound by the modified terms.

1. DEFINITIONS

“Client” shall refer to you, unless you are accepting on behalf of a company, in which case “Customer” shall mean that organization;
“QuickDesk Pte Ltd” shall refer to a corporation with its principal place of business at 59 Ubi Avenue 1, #04-07, Singapore 408938, that is the service provider of QuickDesk Sales Solutions;
“QuickDesk” shall refer to the Sales Solutions provided by QuickDesk Pte Ltd and the underlying servers and software used to provide such solutions;
“QuickDesk Pte Ltd” and “Clients” are each referred to in this Agreement as a “Party” and collectively as “Parties.”
“User Data” shall refer to any personally identifiable information input by the Client to QuickDesk, including information possibly considered private or sensitive generated by the Client and all other information provided in the normal course of usage of QuickDesk.
“PDPA” means the Personal Data Protection Act 2012;.
“Personal Data” shall refer to data, whether true or not, about an individual who can be identified:
from that data alone; or
from that data and other information which QuickDesk has or is likely to have access;

“Subscription” shall refer to the right to access QuickDesk during the Subscription Period.
“Subscription Period” shall refer to the duration that the Client has access to the QuickDesk.
“Order Form” shall refer to any contracts and/or documents that are entered into, by the Client and QuickDesk from time to time, in the forms provided by QuickDesk.

2. PROVISION OF SERVICE

Free Trial. QuickDesk may make all or part of QuickDesk available to the Client on a trial basis, free of charge (the “Free Trial”). The Free Trial shall begin when the Client submit a registration for the same to QuickDesk, and shall terminate on the earlier of (i) the Free Trial expiration date as specified by QuickDesk in the Client’s QuickDesk account settings, or (ii) the date the Client execute an Order Form for a Subscription under this Agreement. Notwithstanding section 14, access to QuickDesk is provided “as-is” and without warranty of any kind during Free Trial. User Data entered and any specific settings or preferences the Client makes during Free Trial will be permanently deleted unless the Client purchases a Subscription or export such data/settings prior to the expiration of their Free Trial.
Mobile Applications. QuickDesk may offer mobile applications that allow the Client to access QuickDesk on their mobile devices, including, but not limited to devices running Android or iOS operating systems. Mobile devices are not included in the Client’s Subscription. QuickDesk mobile applications require an active internet connection, and may incur data charges with the Client’s wireless carrier, including roaming charges, where applicable. QuickDesk mobile applications may collect technical data, including information about application crashes and usage statistics, and may use certain third party libraries or modules. Any such mobile applications offered by QuickDesk shall constitute part of QuickDesk Sales Solutions, and as such their usage is subject to the terms and conditions of this Agreement.
Subscription. QuickDesk shall be available to the Client pursuant to this Agreement and all Order Forms during the Subscription Period. The Client shall agree that the purchase of QuickDesk Subscription is neither contingent upon the delivery of any future functionality or features, nor dependent upon any oral or written public comments made by QuickDesk with regard to future functionality or features.
Support. Support via in-app intercom widget, email and phone is available for paid Subscription. Our Support hours are Monday to Friday (exclude Singapore public holidays), from 10am to 6pm.

3. USAGE GUIDELINES

Ownership of Data. The Client shall retain all right, title and interest in and to all of their data. QuickDesk shall not access the Client’s Data except to respond to service or technical problems, or at the Client’s request.
Collection of Data. The Client shall be responsible for all activities in their account and in compliance with this Agreement. The Client shall also comply with all local and foreign law, treaty, regulation or convention applicable in connection with the use of QuickDesk, including without restriction, the Personal Data Protection Act 2012 (Singapore), and other laws applicable related to privacy, publicity, data protection, electronic communications and anti-spamming laws. The Client shall be responsible for the collection, legality, protection and use of data that is stored on, or used in connection with QuickDesk. QuickDesk will not be responsible for any loss or disclosure of the Client’s data (or any damages related thereto) resulting from the Client’s failure to adequately secure their user identification and passwords..
Prohibited Uses. The Client shall hereby agree that as a condition of use of QuickDesk, not to use QuickDesk for any purpose that is unlawful or prohibited by these terms, conditions, and notices. The Client may not use QuickDesk in any manner that could damage, disable, overburden, or impair any QuickDesk or subscriber server, or the network(s) connected to any service provider or subscriber server, or interfere with any other party’s use and enjoyment of QuickDesk.
The Client may not attempt to gain unauthorized access to any part of QuickDesk, other accounts, computer systems or networks connected to QuickDesk, through hacking, password mining or any other means. The Client may not obtain or attempt to obtain any materials or information through any means not intentionally made available through QuickDesk. Except as expressly set forth herein, the Client may not (i) copy, reproduce, alter, modify, transmit, perform, create derivative works of, publish, sub-license, distribute, or circulate QuickDesk, or any associated applications, tools or data thereof; (ii) disassemble, decompile, or reverse engineer the software used to provide QuickDesk; or (iii) take any actions, whether intentional or unintentional, that may circumvent, disable, damage or impair QuickDesk’s control or security systems, or allow or assist a third party to do so.
The Client shall be responsible for the content of all communications sent through QuickDesk, and shall comply with all applicable laws and regulations while using QuickDesk. The Client may not use QuickDesk for illegal purposes or for the transmission of material that is (i) unlawful, harassing, libellous, invasive of another’s privacy, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable; (ii) infringes or may infringe upon the Intellectual Property Rights or other rights of QuickDesk or any other Party; or (iii) would otherwise give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense under any applicable law or regulation. The Client shall further agree to not use QuickDesk for the purpose of making emergency calls or providing emergency services.
Suspension of Service. QuickDesk may at any time suspend (or require the Client to suspend) access of QuickDesk and/or disable the login information in the event of violation of these terms and conditions. Grounds for doing so are not limited but may include, for example, legal or regulatory reasons, investigation of suspicious activities, or action by authorities, or if QuickDesk or the Client may have reason to suspect any such Client is engaged in activities that may violate these Terms of Service, applicable laws, or subscriber policies, or are otherwise deemed harmful to service provider, the Client and respective network or facilities, or other Clients. QuickDesk, and any of its service providers shall not be liable to any Client for suspension of SaaS Service, regardless of the grounds.

Terms & Conditions

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